Payment Methods

We can deliver to any mainland New Zealand physical address. (sorry this excludes Chatham Islands & Stewart Island - please contact us for freight options) 

$5.00 Courier delivery nation wide.
$10.00 Courier delivery rural.

$10.00 Courier Australia. 

Free shipping on NZ orders over $70, Australian orders over $99.

Please note the free freight offer only applies to orders made online at www.haakaa.co.nz. This offer is not available at physical stores.

Overseas Orders

If you have any questions regarding shipping please contact us at orders@haakaa.co.nz.

2 - 3 working days for Auckland deliveries 
3 - 4 working days for North Island deliveries 
3 - 4 working days for South Island deliveries 

Rural Deliveries: 2-3 extra days for rural deliveries. Please mention your RD number when placing your order.

Around public holiday periods - please allow a few extra working days. During the Christmas period - please expect courier delivery to take a little longer than usual.

Should your order not be suitable, we will happily provide an exchange or credit voucher subject to the following conditions;

- Returned goods be accompanied with receipt
- The goods returned within 7 days of delivery
- The goods need to be in the original condition as purchased

The above does not apply to sale goods, which are not returnable.

Exchanges to be at the expense of the customer if exchanged via post or courier. 

If goods are faulty we will meet our obligations under the Consumer Guarantees Act but proof of purchase is required. Faulty goods must be returned to us as soon as possible. Freight charges will not be borne by you if you are located within New Zealand (North & South Island). If you are located outside New Zealand (North & South Island) and you wish to return faulty goods to us (for repair or otherwise), then, to the fullest extent permitted by law, you will be responsible for the freight and handling charges associated with: (a) returning the goods to us; and (b) delivering any repaired or replacement goods back to you. We will advise you of the freight and handling costs associated with returning repaired or replacement goods to us in such circumstances and the repaired or replacement goods will not be sent to you until you have confirmed that you will pay the freight and handling costs.

 

If you require any help please either email us at orders@haakaa.co.nz or call as on 0800 NZ HAAKAA.

Do you deliver overseas other than Australia?

Yes we do - however this is not yet linked up to our website. Please contact us directly at customerservice@haakaa.co.nz and we will calculate shipping costs for you.

How do I know my order has gone through and payment has been confirmed?

When you process your order in the checkout the page will notify you if you payment has been accepted or denied. If you are paying via direct credit you will receive an email from Haakaa with the account name and number for you to transfer the money into. Once your payment has been received you will receive an email confirming that your order is now being processed and an email with your tracking number once your order has left our warehouse

How will I know you have received my direct credit payment?

Please be aware that it can take up to 3 working days for your direct credit payment to clear and be allocated to your order. You will receive a confirmation email once your payment has been received and an email with your tracking number once your order has been processed through our warehouse

When will my order be dispatched?

We aim to have your order on the courier as soon as we can. Please allow 2 to 3 working days for Auckland deliveries, 3 to 4 for North Island deliveries and South Island deliveries. Rural Deliveries will be a extra 2 to 3 days (Please make sure you mention your RD when placing your order to avoid further hold up)

Public Holiday periods please allow a few extra working days to receive your delivery. During the Christmas period please expect the courier delivery to take a little longer then usual!

What happens if an item I purchased sells out and ends up being unavailable?

This is not a likely occurrence, however, sometimes we run out of stock after your shopping cart has been submitted. We try to avoid this frustration as much as possible. If this does happen to you, you will receive an email from us stating the product that is out of stock and whether you would like to exchange it for another product with some options for you to choose from, or receive a refund.

Is there a cost if I decide to return my item via courier?

If you have ordered the wrong size, colour or have changed your mind about your order you will be charged for shipping costs to return. If you receive an item which is faulty or broken we are happy to replace the goods and pay for shipping.

I've ordered the wrong item, what do I do?

In the case of ordering the wrong item you will need to let us know ASAP by emailing orders@haakaa.co.nz or calling our us on 0800 NZ HAAKAA. We try and get our online orders on the courier as quickly as possible.

Do you take Gift Cards online?

Yes we do take Gift Cards Online. When you get to the payment screen if you want to pay by Gift Card you will need to enter the serial number off the back of the Gift Card.

What are the lay-by terms and conditions?
 

We do not offer lay-by at this stage. Please contact one of our stockists listed on our website. 

A part of my item is broken, do you stock parts?

Yes, we do stock parts! If you are looking for a part of an item please email orders@haakaa.co.nz along with a picture of the part which is broken and the name of the product.

What is a promo code?

We may send special offers in our advertisements (TV, email, magazine etc) where you can use promotional codes either online, in store or both. Promotional codes or 'Promo Codes' entitle you to receive discounts on items between specified dates. To use a Promo Code online offer, simply type the code into the Promo Code area at checkout. Please make sure you read any Promo Code Terms and Conditions. Promo codes are not compulsory. If you do not have a promo code, you can bypass this section.