Privacy policy

Haakaa Australia Privacy Policy

Last updated: 2 September 2026

Think Green (NZ) Limited (“Think Green”, “Haakaa”, “we”, “us” or “our”) operates the Haakaa Australia website at www.haakaa.com.au. We respect your privacy and are committed to handling personal information responsibly and in accordance with applicable privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to us.

This Privacy Policy explains how we collect, hold, use and disclose personal information, how you may access or correct your information, and how you may make a privacy complaint.

1. What personal information we collect

The personal information we collect depends on how you interact with us. It may include:

• your name, email address, phone number, billing address and delivery address;
• order, purchase, transaction, return and refund information;
• account details, newsletter subscription details and marketing preferences;
• customer service enquiries, product feedback, reviews and other communications with us;
• device and technical information, such as IP address, browser type, device type, cookie or similar identifiers, and information about how you use our website;
• payment-related information. Full payment card details are generally handled by our payment service providers rather than stored directly by us; and
• other information you choose to provide to us.

We do not generally seek to collect sensitive information. If you choose to provide sensitive information to us, for example in a customer service enquiry, we will handle it in accordance with applicable law and will only collect it where reasonably necessary and with your consent, or where collection is otherwise permitted or required by law.

2. How we collect personal information

We may collect personal information directly from you when you:

• place an order or create an account on our website;
• subscribe to emails, promotions or other marketing communications;
• contact customer service, make an enquiry, request a return or refund, or submit a complaint;
• participate in a survey, promotion, review or other interaction with us; or
• otherwise provide information to us.

We may also collect information automatically through cookies and similar technologies when you use our website, and from service providers involved in processing payments, delivering orders, operating our website, detecting fraud, providing analytics or supporting customer service, where permitted by law.

3. Why we collect, use and disclose personal information

We may collect, hold, use and disclose personal information for purposes including to:

• process, fulfil, deliver and manage orders, payments, returns, refunds and exchanges;
• provide customer service and respond to enquiries, feedback and complaints;
• verify transactions, prevent fraud, protect our website and maintain security;
• operate, maintain, personalise and improve our website, products and services;
• understand website usage, measure performance and carry out analytics;
• send marketing communications where you have consented, subscribed or where otherwise permitted by law;
• administer promotions, surveys or other customer activities;
• maintain business, accounting, tax and transaction records;
• comply with legal and regulatory obligations, resolve disputes and enforce our legal rights; and
• carry out other purposes that are notified to you at the time of collection or that are otherwise permitted by law.

If you do not provide information that we reasonably need, we may not be able to process or deliver your order, provide customer support, handle a return or refund, or provide another service you request.

4. Cookies, analytics and similar technologies

We and our service providers may use cookies, pixels and similar technologies to operate the website, remember preferences, understand how visitors use the website, measure website and advertising performance, help prevent fraud and, where permitted, provide more relevant marketing.

You may be able to manage certain cookies through the cookie settings made available on our website and through your browser settings. Disabling some cookies may affect the operation or functionality of parts of the website.

5. Direct marketing

We may send you marketing communications where you have subscribed or consented to receive them, or where otherwise permitted by law. Marketing may include information about products, promotions, offers and Haakaa news.

You can opt out of marketing emails at any time by using the unsubscribe link in the message or by contacting us at customerservice@haakaa.co.nz. We will process opt-out requests within a reasonable period. Opting out of marketing will not prevent us from sending transactional or service messages that are necessary in connection with your orders or account.

6. Who we share personal information with

We may disclose personal information where reasonably necessary to operate our business and provide our services, including to:

• e-commerce, website hosting, cloud storage and information technology providers;
• payment processors and fraud-prevention service providers;
• couriers, logistics providers and fulfilment contractors;
• customer service, communications and email service providers;
• analytics, advertising and marketing service providers;
• professional advisers, including accountants, auditors, insurers and legal advisers;
• related companies or service providers within our business group where reasonably necessary for the purposes described in this Policy; and
• government authorities, regulators, courts, law-enforcement bodies or other persons where required or authorised by law, or where reasonably necessary to protect our rights, customers or the public.

We do not sell personal information to third parties for their own independent marketing purposes.

7. Overseas disclosure and processing

Think Green (NZ) Limited operates from New Zealand, and personal information relating to Australian customers may be disclosed to, accessed from or processed in New Zealand for order fulfilment, customer service, administration and other business operations.

We also use technology and service providers that may process or store personal information outside Australia. The countries involved may vary depending on the provider and service used. Where required by applicable Australian privacy law, we take reasonable steps before disclosing personal information overseas to ensure that it is handled in a manner consistent with applicable privacy requirements.

You may contact us at customerservice@haakaa.co.nz if you would like further information about our overseas handling of personal information.

8. Security of personal information

We take reasonable technical and organisational measures to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. These measures may include access controls, secure service providers, staff procedures and other safeguards appropriate to the nature of the information we hold.

Payments made through our website are processed using secure payment service providers. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

9. How long we keep personal information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as otherwise permitted or required by law. This may include retaining information to fulfil orders, provide customer service, maintain business and accounting records, meet tax or legal obligations, resolve disputes and enforce agreements.

When personal information is no longer required, we take reasonable steps to destroy it or de-identify it, subject to any applicable legal retention requirements.

10. Accessing and correcting your personal information

You may request access to the personal information we hold about you or ask us to correct information that you believe is inaccurate, out of date, incomplete, irrelevant or misleading.

To make a request, email customerservice@haakaa.co.nz. We may need to verify your identity before providing access or making a correction. We will respond within a reasonable period and, as a general guide, aim to respond within 30 calendar days.

There is no charge for making an access or correction request. If a reasonable charge is permitted for providing access, we will tell you in advance. If we are unable to provide access or make a correction, we will explain the reason where required by law and tell you about available complaint options.

11. Anonymous or pseudonymous enquiries

Where practicable, you may make a general enquiry without identifying yourself or by using a pseudonym. However, we may need to identify you where it is reasonably necessary to process or deliver an order, provide account-specific customer service, handle a return or refund, investigate a complaint, protect against fraud or comply with legal obligations.

12. Privacy complaints

If you have a concern or complaint about how we have handled your personal information, please contact us at customerservice@haakaa.co.nz and provide enough information for us to understand and investigate your concern.

We will acknowledge and investigate privacy complaints and aim to respond within a reasonable period, generally within 30 days. If you are not satisfied with our response, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC). Information about making a privacy complaint is available at www.oaic.gov.au.

13. Data breaches

If a data breach occurs, we will assess and respond to it in accordance with applicable privacy and data breach notification requirements. Where the Notifiable Data Breaches scheme applies and a breach is likely to result in serious harm, we will take the steps required by law, including notifying affected individuals and the OAIC where required.

14. Links to other websites

Our website may contain links to websites operated by third parties. We are not responsible for the privacy practices or content of those websites. We recommend reviewing the privacy policy of any third-party website before providing personal information to it.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technology or legal obligations. The current version will be published on www.haakaa.com.au with the date it was last updated.

16. Contact us

For privacy questions, access or correction requests, or privacy complaints, please contact:

Think Green (NZ) Limited
Haakaa Australia
Email: customerservice@haakaa.co.nz
Website: www.haakaa.com.au