Terms of service

Last updated: 1 September 2026

All goods and services sold by us are subject to the terms of trade set out below. References to "we", "our" or "us" refer to Think Green (NZ) Limited, trading as Haakaa Australia. References to "you" and "your" refer to the customer.

While we endeavour to supply accurate information on this site, errors and omissions may occur. Except as required under the Australian Consumer Law, we do not accept liability, direct or indirect, for any loss or damage resulting from any advice, opinion, information, representation or omission on this site.

Your statutory rights

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law.

Acceptance

You will be deemed to have read and accepted these terms when you confirm an order at checkout. A binding contract is formed once we confirm that we have accepted your order.

Refusing or Cancelling Orders

Before accepting an order, we may refuse or cancel it if an item is unavailable, there is an obvious pricing or listing error, payment cannot be authorised, we reasonably suspect fraud, or we cannot lawfully fulfil the order. If, after accepting an order, we discover that an item cannot be supplied, we may cancel the affected item and will promptly refund the amount paid for that item and any corresponding delivery charge.

Price and Payment

You must pay the price specified on our website at the time your order is accepted. We accept the payment methods displayed at checkout, and we may contact you if additional order or payment verification is required. We will not ask you to provide your full card number or card security code by email. All prices are in Australian dollars and include GST. Delivery charges will be shown before you place your order.

Freight and Handling

Freight and handling charges apply as follows:

• Economy delivery: $16.00 for orders under $169 (free economy shipping on orders over $169)

• Express delivery: calculated by weight and volume weight, and applies to any order value

Delivery methods, estimated timeframes and any current promotional shipping offers are set out on our Shipping & Delivery page and shown at checkout.

Order and Delivery

We will endeavour to dispatch and deliver your order within the timeframes shown at checkout, subject to stock availability. Delivery estimates are not guaranteed dates. If a delay is anticipated, we will advise you of the reason and the estimated delivery date, and you may choose to continue with or cancel the affected part of your order.

You must provide a complete and accurate delivery address. If an order is returned to us because the address was incorrect or incomplete, we may charge reasonable re-delivery costs after telling you the amount.

Property and Risk

Property and risk in goods will pass to you upon delivery to your specified delivery address, including in accordance with any authority-to-leave instruction you provide, except to the extent the law provides otherwise.

Returns Policy

Our change-of-mind conditions, hygiene exclusions and the process for faulty or incorrectly supplied products are set out in our Returns & Refunds Policy, which forms part of these terms. If there is any inconsistency between that policy and a right that cannot be excluded under the Australian Consumer Law, the statutory right prevails.

Faulty Goods

Australian Consumer Law notice

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If goods are faulty, we will meet our obligations under the Australian Consumer Law. Proof of purchase is required, and we may ask for information or photographs that help us assess the issue. A faulty product does not need to be returned in its original packaging. Where a product is confirmed to be faulty, unsafe, damaged in transit or incorrectly supplied, we will provide a prepaid return option or reimburse reasonable return postage.

Liability

Nothing in these terms excludes, restricts or modifies any liability, consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.

To the maximum extent permitted by law, we are not liable for loss or damage to the extent it is caused by misuse of a product, failure to follow the supplied instructions, unauthorised modification, inaccurate information you provide, or an event outside our reasonable control such as severe weather, carrier disruption, system outage or government action.

Governing Law

These terms are governed by the laws of Australia. You and we submit to the non-exclusive jurisdiction of the Australian courts and tribunals that have jurisdiction under applicable consumer law. Nothing in this clause prevents you from relying on rights available in the Australian State or Territory in which you live.

Changes to the Agreement

We may update these terms from time to time. The version shown to you when you place an order applies to that order. Changes apply to future orders only, unless a change is required by law or is more favourable to you.

Contact

For questions about an order, these terms or a product issue, email customerservice@haakaa.co.nz.